About Me

Versatile IT professional with hands-on experience in computer repair, server installations, and cybersecurity fundamentals. Proven ability to troubleshoot complex hardware/software issues, configure networks, and manage system security using Windows and Linux tools. Strong foundation in identity access management, threat detection, and endpoint protection. Adept at communicating technical solutions clearly to users and stakeholders. Eager to contribute to secure, efficient IT environments while continuing to grow in cybersecurity.

Skills

- • Vulnerability Assessment
- • Analytical mindset
- • Conflict resolution
- • Time management
- • Customer service
- • Team collaboration
- • Adaptability
- • Attention to detail
- • Communication skills
- • Research and Analysis
- • Risk Management

My Resume

Experience

General Motors Service Advisor | 2014 – 2023
- • Creating work orders, estimating costs, and obtaining customer approvals
- • Keeping customers updated on repair progress and coordinating with technicians
- • Maintaining service records and ensuring accurate billing
- • Assisting the Service Manager with reviewing daily activities and expectations for the service team, including:
  - Customer Index Scores
  - Time Keeping
  - Training to Improve
  - Role-playing with the team
  - Meeting dealership expectations of the department
- • Collaborating with the service team to ensure a seamless customer experience

WorldWide TechServices Dynamic Server Technician | 2023 - current
- • An experienced engineering leader dedicated to people development, fostering a robust team environment, and cultivating an inclusive culture
- • Skilled in working with customers and demonstrating customer empathy by deeply understanding user needs, what constitutes a good user experience, and the ability to translate and prioritize user requirements into actionable tasks
- • Approach problems with a product mindset with experience in close partnerships with Product Management and Design
- • Work closely with data scientists, analysts, and software engineers to understand data requirements and deliver appropriate software solutions
- • Implement data security practices, including data encryption, access controls, and compliance with industry regulations

Alignerr Software Contractor
- • Conducting peer reviews, unit testing, and developer-level testing, as well as automated developer/unit testing
- • Proficiency in working with one or more of the following languages: Java, Python, JavaScript / TypeScript, C++, and Node.js
- • Evaluating and ranking code generated by AI models
- • Operating in professional manner under strict NDA guidelines

Extern ixLayer Extern
- • Market Research and Analysis: Gained expertise in analyzing and comparing complex products within the pharmaceutical industry.
- • Strategic Thinking: Learn how to translate research findings into strategic recommendations that drive business decisions
- • Presentation Skills: Develop the ability to present research insights effectively, an essential skill in any professional setting
- • Networking: Build connections with industry professionals and gain insights into the pharmaceutical landscape

Durant Ratcliff

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